Award-winning Estate Agent in Salford, Trafford and Manchester
Hills Residential estate agents listing property for sale in Salford, Trafford, Manchester & the surrounding areas. An independent estate agent boasting local knowledge, a simple pricing structure and a service second to none. Members of the NAEA we aim to provide our customers with a professional, reliable and honest approach offering true value for money.
Call 0161 7074900 for further information about selling your home, or to find out how much your property is worth arrange a valuation
Tony and his team are great, me and my family had a tight schedule to move and they helped me at every stage. The property we viewed was available three days later, within four days we had moved in! I have had a few niggles with the house and they have always sent someone in a timely manner and the maintenance guys are really friendly.
I can honestly say the service I have received from this company is one of the worst in my life. Me and my partner are first time buyers and were hoping to receive high class reliable service from this estate agent, however I can only describe the last five months as a nightmare.
It all started with the viewing, the agent showing us the property had a severe lack of knowledge of it and the vendors. When we felt comfortable to proceed with a bid on the property the agent was very pushy and gave us very short deadlines to submit bids and final bids (unfair time to make such a big decision). However, we obliged as we liked the property and ended up winning it.
We began our searches and finalised our mortgage very quickly, costing us in total £600.00 and tried to get the ball rolling quickly. We had to ring up Hills Residential constantly to get updates and a clearer picture of where the sale was up to (something they should be doing). When ringing up our agent had a lack of knowledge of where the deal was up to and we felt forgotten about.
The usual time period for a house sale to complete is around three months, after getting all our searches completed and doing everything our side, the estate agent and the vendors seemed to have done nothing in order to get the sale completed.
After signing our contract two months after agreeing the sale, we had to constantly push and contact the estate agents to try and get agreed move in date, however every time we did this, we were given the same reply they haven't found a new property yet". Considering this we agreed with our solicitor to give them five months from agreed sale date to find another property (generous in our eyes). This was put forward to the vendor and they simply said no.
Hills residential never helped us to try and agree a move in date and didn't seem interested in doing so which left us feeling deflated and undervalued as customers. After liaising with my partner, we didn't want to give up on the property as it was a good price and an ideal first home for us. We then offered to give the vendors eleven months from agreement of sale to find a new property, to get the contracts signed and the deal complete (extremely generous). The agent put this forward to the vendor and again we got a simply answer of no.
We feel the agent never helped us gain a move in date and again, just weren't interested. If the vendors weren't interested in selling the house, why was the property put on the market by Hills Residential?
So here we are five months down the line from agreement of sale with no agreed move in date. Luckily, we have found another property and proceeded with this receiving excellent customer service from a rival estate agent. Hills residential have wasted our time for the last five months and their own, more importantly we are £600.00 out of pocket which can't be recuperated.
We have felt massively let down by this company and we certainly wouldn't recommend them to anyone, especially first time buyers.
Having not rented in a long time. The guys at hills worked effectively and cared about your needs. I viewed the property and when a decision was made to go for a particular place knowing I needed to be in as soon as possible they helped me to get through all the paper work and I had my keys after just st two working days. So very very good service highly recommended