Hills Residential - Awards

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Hills Residential with Phil Spencer

Phil Spencer announces top agents in the UK

Hills Residential has won an award at the prestigious Estate & Letting Agent Awards sponsored by Zoopla Property Group.

The North-West based agency wins for the 2nd year in a row by received the Silver Award in the estate agency category at the prestigious Estate & Letting Agent Awards.

The award was announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Hilton Park Lane London attended by 800 of the UK’s top estate and letting agents and suppliers to the industry.

The awards, celebrating their 12th year are known throughout the industry as the ESTAS. The ESTAS determines the best estate agents in the country through research carried out amongst customers who are asked a series of questions about the service they have received from their agent, 32,000 questionnaires were completed by customers during the competition.

Phil Spencer, who has hosted the ESTAS every year since their inception in 2004 said “The ESTAS are about making people happy, putting a smile on their face and making a genuine difference to peoples’ lives. An agent’s role is about guiding people through one of the most stressful times in their lives and that’s not an easy job. In a world where it’s becoming increasingly difficult to make contact with a real person in a company isn’t it so refreshing that you can phone almost any estate or letting agent in the UK and get straight through to a real person. The ESTAS help agencies to focus on customer service levels and that’s why agencies keep coming back”.

Agents were shortlisted in 18 regions around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.

Simon Brown who owns the ESTAS also addressed the audience “winning one of these gleaming ESTAS this afternoon proves that your people can be trusted. In fact just taking part shows your commitment to your customers and to be shortlisted, as all of you here today have, means you already have the trust factor.”

Martin Hill, manager of Hills Residential said “We are absolutely thrilled to be recognised at this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service we provide and this is great way to demonstrate how good we really are.”

Are you thinking of selling or renting your property? Contact the award winning team on 0161 7074900 or complete our registration form and one of our property professionals will be in touch.

An agent you can trust

Fully qualified, professional estate agents

Monica Mihai rated Hills Residential 5 stars

By far the best experience I ever had with a real estate agency in all my years living in Manchester. I was very impressed with the level of professionalism that Abigail and her team displayed - they guided me through the entire process, answered all my queries in a timely fashion and accommodated all of my requests. They were very friendly and helpful, always there when I needed, and it was a genuine pleasure working with them. I will soon be looking to purchase a second home and will definitely prioritize Hills Residential over any other Manchester agency!
Monica Mihai, Jun 26, 2017

Calin Soroncean rated Hills Residential 5 stars

I think she's the most friendly and cute agent of all I've met. We were very lucky to find this agency and we were especially lucky to have Rebecca as an agent. Careful, thoughtful, friendly but also a very good professional.I have a great pleasure to meet her.
Calin Soroncean, Jun 22, 2017

Roy rated Hills Residential 5 stars

Since the initial meeting with Chris Robinson I was immediately impressed by his honesty and professionalism. Yes, I know, not words you used to associate with estate agents. Our sale was then passed to Catalina Matei who also proved to be professional, efficient and genuinely caring in the way she ensures you are appraised of the progress of the sale. Thank you Hills. Great job.
Roy, Jun 20, 2017

Marie Woodcock rated Hills Residential 5 stars

The service I received from Catalina was outstanding she is very responsive to calls and information requests and has been an absolute pleasure to deal with during a stressful time. I can't thank her enough. Chris came to value our property and I was impressed with his professional and friendly approach. Overall a great experience having sold my house through and also boughty new home through the team. Thanks guys!
Marie Woodcock, Jun 20, 2017

Marie Woodcock rated Hills Residential 5 stars

The service I received from Catalina was outstanding she is very responsive to calls and information requests and has been an absolute pleasure to deal with during a stressful time. I can't thank her enough. Chris came to value our property and I was impressed with his professional and friendly approach. Overall a great experience having sold my house through and also boughty new home through the team. Thanks guys!
Marie Woodcock, Jun 20, 2017

Helen Colbeck rated Hills Residential 5 stars

Catalonia and Chris have been totally fantastic from start to finish, reliable and helpful they made the whole process stress free and a positive experience and I am very grateful to them for that. I wouldn't hesitate to recommend them- and have done so twice already!
Helen Colbeck, Jun 20, 2017
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