Hills Residential - Awards

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2019-05-10-ESTAS- 1023

PHIL SPENCER ANNOUNCES TOP AGENTS IN THE UK

Hills residential wins ‘Best Group In The North West’ title at The ESTAS, the most prestigious estate & letting agent awards in the UK

The Salford and Swinton based agency received the ‘Best local Estate Agency Group in the North West’ title at the prestigious ESTAS 2019. The award was announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Grosvenor House, Park Lane London attended by 1,000 of the UK’s top property professionals.

The awards, celebrating their 16th year determine the best estate and letting agents in the UK based purely on feedback from customers who are asked a series of questions about the service they have received from their agent, over 45,000 surveys were completed by customers during the competition. 

Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said “The ESTAS encapsulates what your typical agent is trying to do, which is to provide honest, transparent service for their clients. These awards are special because shortlisted and winning firms are selected purely on the service they deliver. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”

 Estate and letting agents were recognised in counties around the UK.  Regional and national Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.

Simon Brown Founder of The ESTAS said “At The ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS review and awards platform brand helps agents generate consumer trust.”

Gary Bramall, Chief Marketing Officer for Zoopla addressed the audience “Zoopla has proudly supported The ESTAS for 9 years, which recognises your passion to be the best agents ever by creating unforgettable experiences for your customers. Great customer service should be the DNA of your entire company, not just a department and because we know how demanding your customers are, that makes these awards so special.”

Chris Robinson MNAEA Director of Hills Residential said “We are absolutely thrilled to be recognised at this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance.  We take our levels of customer service very seriously because we know clients have a choice.  We have always been very proud of the personal service and this proves we are delivering what we promise.”

HILLS RESIDENTIAL RECENT AWARDS

Included in the Best Estate Agents Guide 2020 - Voted Exceptional 

Hills Residential receives national recognition at the EA Masters 2019/2020 event, voted in the top 3% of agents in the UK

North-West Best Estate Agency Group 2019 at the National Estate Agency Awards, the ESTAS

'Letting Agent of the Year 2019' voted by tenants at the National Estate Agency Awards, the ESTAS

'Silver Winners of the Best Estate Agents in the North-West 2019' at the National Estate Agency Awards, the ESTAS

UK Estate Agent of the Year 2018 voted by tenants at the National Estate Agency Awards, the ESTAS

Silver Award for the North-West Region at the EA Masters held at the O2 and sponsored by Rightmove

Greater Manchester, Estate Agent of the Year 2018 Runner-up The ESTAS 

North-West, Gold Winner - Tenant Award 2018 The ESTAS

North-West, Silver Winner - Landlord Award 2018 The ESTAS

Best Letting Agent of the Year, Greater Manchester 2018 The ESTAS

Included in the Best Estate Agents Guide 2019, voted Exceptional and in the top 5% in the UK

 

If you are thinking of selling or renting your property? Contact the award winning team on 0161 7074900 or complete our registration form and one of our property professionals will be in touch.

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Mulambo rated Hills Residential 5 stars

Katie was absolutely superb during my transition to my new apartment. Communication was outstanding with a few minutes response time or the following day, with most of our communications being email. I can't thank you enough for the effort you put in! Absolute Gem. If you get to read this, Thanks again!!😁
Mulambo, Oct 1, 2020

Robert J McNeil rated Hills Residential 5 stars

Where do I start.... Becky tried and tried for us as a family in a difficult circumstance.... despite clients letting her down she stuck to the task and helped our family so much, which I will always be very grateful for.
Robert J McNeil, Sep 29, 2020

Suzanna Ryan rated Hills Residential 5 stars

Very professional - great service from selling your home to needing a mortgage/solicitors. Charlotte was wonderful - always on hand to answer any questions.
Suzanna Ryan, Sep 27, 2020

mica higgins rated Hills Residential 5 stars

Charlotte Coleby @ Hills. Myself and my ex partner have recently sold our property via Hills and although it was 'bumpy' due to covid-19, Charlotte was on hand to offer advice and keep me sane at times.
mica higgins, Sep 15, 2020

Anna Preston rated Hills Residential 4 stars

We went with Hills due to their good reviews online, despite them being a little more expensive than other quotes we received. When Chris first came to look round and take photos, he was very friendly and explained everything very well. The pricing strategy was explained clearly, and obviously worked very well as we sold our house quickly and for a price that we were happy with. Our sale was then handled by Charlotte, who was great - she was very friendly and helpful and saved us a lot of stress, especially at the end of the process. I've deducted one star because communication was good but not always perfect, and because the agent doing the viewings turned up late with the first couple to view already waiting outside. This was a bit stressful as we had to leave immediately (Covid restrictions) without the chance to show her round/ask a few questions as originally planned. Overall though, we were very impressed and would definitely recommend/use Hills again.
Anna Preston, Sep 14, 2020

rachael wordsworth rated Hills Residential 4 stars

Brought and sold through hills and they were always happy to help and even helped with the final push of solicitors when needed!!
rachael wordsworth, Sep 13, 2020
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