Hills Residential - Awards

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Hills Residential with Phil Spencer

Phil Spencer announces top agents in the UK

Hills Residential has won an award at the prestigious Estate & Letting Agent Awards sponsored by Zoopla Property Group.

The North-West based agency wins for the 2nd year in a row by received the Silver Award in the estate agency category at the prestigious Estate & Letting Agent Awards.

The award was announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Hilton Park Lane London attended by 800 of the UK’s top estate and letting agents and suppliers to the industry.

The awards, celebrating their 12th year are known throughout the industry as the ESTAS. The ESTAS determines the best estate agents in the country through research carried out amongst customers who are asked a series of questions about the service they have received from their agent, 32,000 questionnaires were completed by customers during the competition.

Phil Spencer, who has hosted the ESTAS every year since their inception in 2004 said “The ESTAS are about making people happy, putting a smile on their face and making a genuine difference to peoples’ lives. An agent’s role is about guiding people through one of the most stressful times in their lives and that’s not an easy job. In a world where it’s becoming increasingly difficult to make contact with a real person in a company isn’t it so refreshing that you can phone almost any estate or letting agent in the UK and get straight through to a real person. The ESTAS help agencies to focus on customer service levels and that’s why agencies keep coming back”.

Agents were shortlisted in 18 regions around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.

Simon Brown who owns the ESTAS also addressed the audience “winning one of these gleaming ESTAS this afternoon proves that your people can be trusted. In fact just taking part shows your commitment to your customers and to be shortlisted, as all of you here today have, means you already have the trust factor.”

Martin Hill, manager of Hills Residential said “We are absolutely thrilled to be recognised at this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service we provide and this is great way to demonstrate how good we really are.”

Are you thinking of selling or renting your property? Contact the award winning team on 0161 7074900 or complete our registration form and one of our property professionals will be in touch.

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Andy Rogerson rated Hills Residential 5 stars

Leah was incredibly helpful and professional from the start. Communication which was key in this transaction was impeccable. Enquiries were answered promptly and in a way that was open and transparent.
Andy Rogerson, Feb 16, 2018

Lyndsey Henzell rated Hills Residential 5 stars

Couldn't recommend Leah enough. Couldn't do more for us if she tried. Absolutely outstanding customer service. Personalised, professional and support throughout. Truly above and beyond. Thanks Leah, you're a diamond!
Lyndsey Henzell, Feb 16, 2018

Amanda & Wayne Billing rated Hills Residential 5 stars

All the staff at Hills Residential were fantastic, especially Leah and Holly who helped with the buying and selling of our home. They were always there to help with every little detail, and reasurred us everytime we needed it, to help things run smoothly. I would highly recommend Hills Residential, as there is nothing we would fault them and their services on.
Amanda & Wayne Billing, Feb 16, 2018

Susie McG rated Hills Residential 5 stars

Charlotte saw a property and thought of us. This is true customer service and she had it spot on! It's been great having Charlotte on board! Andy was great at advising us on what we could afford and it turned out we could afford more! Very helpful at every stage.
Susie McG, Feb 16, 2018

RF rated Hills Residential 5 stars

Charlotte was very helpful and patient throughout the process and I would be happy to work with her again and recommend her.
RF, Feb 13, 2018

Debra Faram rated Hills Residential 5 stars

Everyone at hills has been professional, friendly and efficient from the start. I would like to mention Charlotte in particular. What started out as a straight forward smooth running sale turned quite stressful near the end. Charlotte was an absolute star and made sure we were kept in the loop throughout the whole process. I always felt better after speaking to her and cannot sing her praises enough. Thank you Charlotte!
Debra Faram, Feb 13, 2018
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