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2017-05-12-ESTAS- 1120

Phil Spencer announces top agents in the UK

Hills Residential wins numerous award at the prestigious Estate & Letting Agent Awards sponsored by Zoopla Property Group.

The North-West based agency wins multiple awards at the prestigious Estate & Letting Agent Awards, the ESTAS

The award was announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Hilton Park Lane London attended by 800 of the UK’s top estate and letting agents and suppliers to the industry.

The awards, celebrating their 14th year are known throughout the industry as the ESTAS. The ESTAS determines the best estate agents in the country through research carried out amongst customers who are asked a series of questions about the service they have received from their agent, 35,000 questionnaires were completed by customers during the competition.

Phil Spencer, who has hosted the ESTAS every year since their inception in 2004 said “The ESTAS are about making people happy, putting a smile on their face and making a genuine difference to peoples’ lives. An agent’s role is about guiding people through one of the most stressful times in their lives and that’s not an easy job. In a world where it’s becoming increasingly difficult to make contact with a real person in a company isn’t it so refreshing that you can phone almost any estate or letting agent in the UK and get straight through to a real person. The ESTAS help agencies to focus on customer service levels and that’s why agencies keep coming back”.

Agents were shortlisted in 18 regions around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.

Simon Brown who owns the ESTAS also addressed the audience “winning one of these gleaming ESTAS this afternoon proves that your people can be trusted. In fact just taking part shows your commitment to your customers and to be shortlisted, as all of you here today have, means you already have the trust factor.”

Martin Hill, manager of Hills Residential said “We are absolutely thrilled to be recognised at this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service we provide and this is great way to demonstrate how good we really are.”

HILLS RESIDENTIAL RECENT AWARDS

UK Estate Agent of the Year 2018 voted by tenants at the National Estate Agency Awards, the ESTAS

Silver Award for the North-West Region at the EA Masters held at the O2 and sponsored by Rightmove

Greater Manchester, Estate Agent of the Year 2018 Runner-up The ESTAS 

North-West, Gold Winner - Tenant Award 2018 The ESTAS

North-West, Silver Winner - Landlord Award 2018 The ESTAS

Best Letting Agent of the Year, Greater Manchester 2018 The ESTAS

Included in the Best Estate Agents Guide 2018

 

If you are thinking of selling or renting your property? Contact the award winning team on 0161 7074900 or complete our registration form and one of our property professionals will be in touch.

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J Murphy rated Hills Residential 5 stars

Very pleased with the service. Particularly good when the "going got tough" with the transaction at an early stage.Good people to deal with.
J Murphy, Nov 13, 2018

Andy C rated Hills Residential 5 stars

Easily the best agents in the area. Everyone is really friendly and super helpful. Just when we've given up hope of finding a house Charlotte called us out of the blue with our perfect home. We're getting the keys next week and we can't wait... Thanks so much!!!
Andy C, Nov 11, 2018

Miranda rated Hills Residential 5 stars

I found my agent extremely supportive and understanding through the whole sales process - I had a sale that went through and one that fell through quite late in the process. I also bought my house using the same company. Leah was always respectful to both buyer and seller; realistic about situations as they arose and able to get the balance right in all her interactions with myself and (I felt) my buyers.
Miranda, Nov 11, 2018

Sharon & Barbara Pimbley rated Hills Residential 5 stars

Charlotte helped my mum to downsize to a lovely new home. Both my mum's property and the property she bought were through the Eccles branch. Moving house is a daunting experience for most people and it was something my mum, at 80 years of age, wasn't particularly looking forward to. Charlotte helped my mum throughout the entire process and kept her up to date with progress and what needed to happen next. At times it was frustrating waiting for things to happen, but both my mum and myself kept in contact with Charlotte throughout, who was always on hand to help and put our minds at ease. Thanks Charlotte (& the Eccles Team)!
Sharon & Barbara Pimbley, Nov 9, 2018

Kate atherton rated Hills Residential 5 stars

I am really happy with the service I have received from hills both members of staff are friendly, positive and keep me up to date an at ease throughout my experience with them. Charlotte on 1st sale Leah on 2nd as the 1st buyer pulled out at last minute, within one week my house was re-sold they couldn't of dealt with situation any better.
Kate atherton, Nov 8, 2018

Leechar4 rated Hills Residential 5 stars

Within 6 days of listing our house Hills managed to get us an acceptable offer with still clients to view our property. Thank you Hills.
Leechar4, Nov 8, 2018
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