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2017-05-12-ESTAS- 1120

Phil Spencer announces top agents in the UK

Hills Residential wins numerous award at the prestigious Estate & Letting Agent Awards sponsored by Zoopla Property Group.

The North-West based agency wins multiple awards at the prestigious Estate & Letting Agent Awards, the ESTAS

The award was announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Hilton Park Lane London attended by 800 of the UK’s top estate and letting agents and suppliers to the industry.

The awards, celebrating their 14th year are known throughout the industry as the ESTAS. The ESTAS determines the best estate agents in the country through research carried out amongst customers who are asked a series of questions about the service they have received from their agent, 35,000 questionnaires were completed by customers during the competition.

Phil Spencer, who has hosted the ESTAS every year since their inception in 2004 said “The ESTAS are about making people happy, putting a smile on their face and making a genuine difference to peoples’ lives. An agent’s role is about guiding people through one of the most stressful times in their lives and that’s not an easy job. In a world where it’s becoming increasingly difficult to make contact with a real person in a company isn’t it so refreshing that you can phone almost any estate or letting agent in the UK and get straight through to a real person. The ESTAS help agencies to focus on customer service levels and that’s why agencies keep coming back”.

Agents were shortlisted in 18 regions around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.

Simon Brown who owns the ESTAS also addressed the audience “winning one of these gleaming ESTAS this afternoon proves that your people can be trusted. In fact just taking part shows your commitment to your customers and to be shortlisted, as all of you here today have, means you already have the trust factor.”

Martin Hill, manager of Hills Residential said “We are absolutely thrilled to be recognised at this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service we provide and this is great way to demonstrate how good we really are.”

HILLS RESIDENTIAL RECENT AWARDS

UK Estate Agent of the Year 2018 voted by tenants at the National Estate Agency Awards, the ESTAS

Greater Manchester, Estate Agent of the Year 2018 Runner-up The ESTAS 

North-West, Gold Winner - Tenant Award 2018 The ESTAS

North-West, Silver Winner - Landlord Award 2018 The ESTAS

Best Letting Agent of the Year, Greater Manchester 2018 The ESTAS

Included in the Best Estate Agents Guide 2018

 

If you are thinking of selling or renting your property? Contact the award winning team on 0161 7074900 or complete our registration form and one of our property professionals will be in touch.

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AnnaZ. rated Hills Residential 5 stars

Thank you Charlotte for your hard work, help, and support in the sale of my house. I really appreciate all of your time and effort and profesional manner. Kind Regards Anna Z.
AnnaZ., Sep 4, 2018

Gaz rated Hills Residential 5 stars

I bought my house through Hills and, when it was time to upsize, went back to them to sell. As a buyer, Hills were superb. When arranging viewings, most agents needed lots of notice and often failed to return calls - Hills on the other hand answered calls late in the evening, 7 days a week and quickly arranged viewings. They were massively supportive through the buying process. Its no surprise I went back to them for the sale. In the first week of listing the property, Hills lined up over a dozen viewings and secured multiple offers. When the first sale fell through due to a buyer changing their mind, Hills got straight back on the case - re-listing the property and securing an above asking price office with a few weeks. After each viewing, feedback was quickly received. Communication was always superb, returning calls and emails promptly and stepping in on numerous occasions to help push other stakeholders in the chain (conveyancers, vendors, etc). Leah and Charlotte were my main points of contact and both went above and beyond in helping me sell my property with utmost professionalism and urgency at all times.
Gaz, Aug 31, 2018

Rachel rated Hills Residential 5 stars

The service I received from Hills Residential Eccles was really great. Buying a house is honestly one of the most stressful times but Leah was always in contact with me, she would update me on a weekly/daily basis and was so friendly. I really appreciated all the hard work she went to to get everything sorted. Thanks again Leah, I hope Hills realise how much of an asset you are to their team.
Rachel, Aug 27, 2018

James Kelly rated Hills Residential 5 stars

Rebecca especially has been an amazing help. She has gone above and beyond to help, for this reason I would certainly use Hills Residential again.
James Kelly, Aug 10, 2018

J & C rated Hills Residential 5 stars

Thank you everyone for helping us to navigate our house move; being there to answer any questions and queries and always finding solutions to potential problems.
J & C, Aug 6, 2018

SAB rated Hills Residential 5 stars

Charlotte deal with the sale of my property in a personal professional friendly manner. She always responded to my questions in a timely manner and went the extra mile always to complete the sale.
SAB, Jul 27, 2018
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