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2019-05-10-ESTAS- 1023

PHIL SPENCER ANNOUNCES TOP AGENTS IN THE UK

Hills residential wins ‘Best Group In The North West’ title at The ESTAS, the most prestigious estate & letting agent awards in the UK

The Salford and Swinton based agency received the ‘Best local Estate Agency Group in the North West’ title at the prestigious ESTAS 2019. The award was announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Grosvenor House, Park Lane London attended by 1,000 of the UK’s top property professionals.

The awards, celebrating their 16th year determine the best estate and letting agents in the UK based purely on feedback from customers who are asked a series of questions about the service they have received from their agent, over 45,000 surveys were completed by customers during the competition. 

Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said “The ESTAS encapsulates what your typical agent is trying to do, which is to provide honest, transparent service for their clients. These awards are special because shortlisted and winning firms are selected purely on the service they deliver. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”

 Estate and letting agents were recognised in counties around the UK.  Regional and national Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.

Simon Brown Founder of The ESTAS said “At The ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS review and awards platform brand helps agents generate consumer trust.”

Gary Bramall, Chief Marketing Officer for Zoopla addressed the audience “Zoopla has proudly supported The ESTAS for 9 years, which recognises your passion to be the best agents ever by creating unforgettable experiences for your customers. Great customer service should be the DNA of your entire company, not just a department and because we know how demanding your customers are, that makes these awards so special.”

Chris Robinson MNAEA Director of Hills Residential said “We are absolutely thrilled to be recognised at this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance.  We take our levels of customer service very seriously because we know clients have a choice.  We have always been very proud of the personal service and this proves we are delivering what we promise.”

HILLS RESIDENTIAL RECENT AWARDS

Included in the Best Estate Agents Guide 2020 - Voted Exceptional 

Hills Residential receives national recognition at the EA Masters 2019/2020 event, voted in the top 3% of agents in the UK

North-West Best Estate Agency Group 2019 at the National Estate Agency Awards, the ESTAS

'Letting Agent of the Year 2019' voted by tenants at the National Estate Agency Awards, the ESTAS

'Silver Winners of the Best Estate Agents in the North-West 2019' at the National Estate Agency Awards, the ESTAS

UK Estate Agent of the Year 2018 voted by tenants at the National Estate Agency Awards, the ESTAS

Silver Award for the North-West Region at the EA Masters held at the O2 and sponsored by Rightmove

Greater Manchester, Estate Agent of the Year 2018 Runner-up The ESTAS 

North-West, Gold Winner - Tenant Award 2018 The ESTAS

North-West, Silver Winner - Landlord Award 2018 The ESTAS

Best Letting Agent of the Year, Greater Manchester 2018 The ESTAS

Included in the Best Estate Agents Guide 2019, voted Exceptional and in the top 5% in the UK

 

If you are thinking of selling or renting your property? Contact the award winning team on 0161 7074900 or complete our registration form and one of our property professionals will be in touch.

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Fully qualified, professional estate agents

Andy Grundy rated Hills Residential 5 stars

Very professional and informative from the first meeting right through to completion. Thank you Abigail, Charlotte and the team....definitely recommend!!!
Andy Grundy, Jan 16, 2020

Kathleen Allwood rated Hills Residential 5 stars

I have been dealing a young lady by the name of Rebecca Gibson, whom I think has gone above and beyond helping us getting into our rented accommodation. Rebecca is friendly, helpful and if any one needs praise it should be her, I would recommend Rebecca to deal with any of my family and friends
Kathleen Allwood, Jan 15, 2020

Mrs K Thornton rated Hills Residential 5 stars

My experience with this agent has been excellent throughout our relationship. Rebecca Gibson has a friendly and professional manner and has always ensured we are happy with the tenancy.
Mrs K Thornton, Jan 15, 2020

Oliviu Sugar-Gabor rated Hills Residential 5 stars

Overall a very good experience. Rebecca has been very helpful with all matters related with fees, contract & paperwork, visits, etc. As recommendation for improvement to the agency, the response to maintenance issues could be improved, as matters seem to be passed between various members and a long time can pass until the matter is moved forward.
Oliviu Sugar-Gabor, Jan 15, 2020

Susan Ideme rated Hills Residential 5 stars

Thank you so much Becky for a fantastic service. Becky was friendly, chatty and full of personality which I loved and made me feel more relaxed and comfortable. I could not ask for a better service. I am so grateful for the amazing service I received and can not recommend Hills Residential enough with such dedicated and friendly staff providing excellent customer service. From the bottom of my heart Thank You!
Susan Ideme, Jan 15, 2020

Stuart Blair rated Hills Residential 5 stars

Rebecca Gibson is incredibly helpful and I wish to thank her and all of the staff at hills residential in assisting me, especially as I was a first time renter. No complaints whatsoever.
Stuart Blair, Jan 14, 2020
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