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2017-05-12-ESTAS- 1120

Phil Spencer announces top agents in the UK

Hills Residential wins numerous award at the prestigious Estate & Letting Agent Awards sponsored by Zoopla Property Group.

The North-West based agency wins multiple awards at the prestigious Estate & Letting Agent Awards, the ESTAS

The award was announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Hilton Park Lane London attended by 800 of the UK’s top estate and letting agents and suppliers to the industry.

The awards, celebrating their 14th year are known throughout the industry as the ESTAS. The ESTAS determines the best estate agents in the country through research carried out amongst customers who are asked a series of questions about the service they have received from their agent, 35,000 questionnaires were completed by customers during the competition.

Phil Spencer, who has hosted the ESTAS every year since their inception in 2004 said “The ESTAS are about making people happy, putting a smile on their face and making a genuine difference to peoples’ lives. An agent’s role is about guiding people through one of the most stressful times in their lives and that’s not an easy job. In a world where it’s becoming increasingly difficult to make contact with a real person in a company isn’t it so refreshing that you can phone almost any estate or letting agent in the UK and get straight through to a real person. The ESTAS help agencies to focus on customer service levels and that’s why agencies keep coming back”.

Agents were shortlisted in 18 regions around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.

Simon Brown who owns the ESTAS also addressed the audience “winning one of these gleaming ESTAS this afternoon proves that your people can be trusted. In fact just taking part shows your commitment to your customers and to be shortlisted, as all of you here today have, means you already have the trust factor.”

Martin Hill, manager of Hills Residential said “We are absolutely thrilled to be recognised at this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service we provide and this is great way to demonstrate how good we really are.”

HILLS RESIDENTIAL RECENT AWARDS

UK Estate Agent of the Year 2018 voted by tenants at the National Estate Agency Awards, the ESTAS

Silver Award for the North-West Region at the EA Masters held at the O2 and sponsored by Rightmove

Greater Manchester, Estate Agent of the Year 2018 Runner-up The ESTAS 

North-West, Gold Winner - Tenant Award 2018 The ESTAS

North-West, Silver Winner - Landlord Award 2018 The ESTAS

Best Letting Agent of the Year, Greater Manchester 2018 The ESTAS

Included in the Best Estate Agents Guide 2018

 

If you are thinking of selling or renting your property? Contact the award winning team on 0161 7074900 or complete our registration form and one of our property professionals will be in touch.

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John rated Hills Residential 5 stars

Just wanted to give some feedback, not sold or bought with hills. Despite not directly being a customer of hills , the customer service received off Leah Bolton in your Eccles office has been great , constantly in touch regarding my property and perspective properties when looking to purchase Leah was very helpful and very professional a credit to your team
John, Feb 13, 2019

MartinM rated Hills Residential 5 stars

I am very pleased the service provided by Hills Residential, in particular Sarah McGarity, in relation to a recent purchase of a property in Swinton. Throughout the process Sarah was proactive in following up with both the vendor and myself, and this ensured that any issues were quickly dealt with and the purchase was completed seamlessly.
MartinM, Feb 7, 2019

Anthony rated Hills Residential 5 stars

I have dealt with Hollie from start to finish and she's been fantastic with me. Due to me being a first time buyer there has been a lot I haven't understood and she's been fantastic at answering my questions and has always got back to me in a timely manner! I am extremely thankful for all of her help and would highly recommend speaking to Hollie when buying a house through hills !!
Anthony, Feb 1, 2019

Dean W rated Hills Residential 5 stars

I have rented from this company a few times I have never had a problem the staff are very friendly and response, Rebecca Gibson is amazing iv Dealt with her on both my rentals and nothing is ever too much she goes above and beyond every time, best agent and agency around
Dean W, Jan 30, 2019

Jackie S rated Hills Residential 5 stars

Becky Gibson always goes above and beyond the call of duty and nothing is too much trouble for her. She is very efficient at her job but the thing that really makes the difference is she cares about my rental property as if it was her own. Becky is always a pleasure to speak to and keeps me informed and sorts out any tenant issues immediately.You couldn't ask for a more pleasant and helpful agent.
Jackie S, Jan 27, 2019

Phil rated Hills Residential 5 stars

Excellent, communicative estate agents who understand what you need when buying and selling homes. We would highly recommend Hills, Charlotte and Abbie were always there around the clock ready to help with any query, big or small.
Phil, Jan 26, 2019
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