Hills Residential - Privacy Policy

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Privacy Policy

Hills Residential is committed to protecting your privacy. This Privacy Policy forms part of our Legal Information and sets out how Hills Residential handles data which identifies you.


Information gathered and its use

We receive and store any information you enter on our website, or give us in any other way, or provided by you when giving us feedback.

We use your contact details to communicate with you. We may also use your information to send you offers and news about Hills Residential products and services. We may contact you by post, email, telephone or fax for these purposes. If you do not want to receive such communication you can opt-out at info@hillsresidential.co.uk. Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.


Enquiries

When you enquire on our website, you provide your name, address, email address and other contact details these are the details that we will use to respond to.


Cookies

On 26 May 2011, the rules about cookies on websites changed. This site uses cookies. Some of the cookies we use are essential for parts of the site to operate and have already been set. We also use Google Analytics, which uses cookies. You may delete and block all cookies from this site, but parts of the site will not work.

Cookies on this site and their purpose
Cookie Name Function
CMSSESSID* Cookies starting CMSSESSID are created by our Content Management System of choice, CMS Made Simple, to enable its functionality. These cookies are essential to the correct function of the website.
cookie_notice This is set when a visitor closes the cookie notice box to prevent it reappearing.
_ga This is the Google Analytics cookie, used by Google to anonymously track visitors to the website.

Site monitoring

When you use the site we anonymously record the details of the pages you look at. This data is not personally identifiable. We use this data to monitor site traffic and analyse paths customers take through our site which enables us to improve the service we provide. This information is only used by ourselves and is not passed to any other party.

We reserve the right to change, modify, add or remove provisions of this Privacy Policy. Any changes to this Policy will be shown here, and we recommend that you check this Policy again from time to time.


Place of processing

The personal information held by us is held on and processed by computers situated in the United Kingdom.


Security

We have security measures in place to protect our customer database and access to this database is restricted internally. However, it remains your responsibility:

  • to protect against unauthorised access to your log in details;
  • to close your registration and favourites screen when you are not using it.

Disclosure for legal reasons

We reserve the right to communicate such personal information as we hold to third parties which seek the disclosure of it, if we are requested to do so by law.


Links to third party sites

Our site contains links to other sites. Hills Residential is not responsible for the privacy practices, or the content, of those websites.


Data Protection Information

You can obtain further information about data protection laws by visiting the GOV.UK website at www.gov.uk/data-protection/the-data-protection-act

An agent you can trust

Fully qualified, professional estate agents

Helen rated Hills Residential 5 stars

I have used Hills many times & I am happy to recommend their services They are one of the better Independent Estate Agents out there in the market place
Helen, Apr 12, 2018

Alison rated Hills Residential 5 stars

The team at Hills provided guidance on the presentation of the property in order to get a quick sale. Prior to the property being put on the market they were prebooking multiple viewings so that there was plenty of interest. The first offer which I accepted "fell through" due to finance issues however they were on the ball to arrange a subsequent viewing and that couple also put in an offer. So i was informed of the withdrawal and subsequent offer in the same phone call. Hills have a small team who undertake the viewings, valuations and the paperwork. As such, when I called I would request a callback but then follow up a couple of hours later. From speaking to the buyer they also experienced the same and if the buyers hadn't of followed up on making the viewing appointment they may well have missed the opportunity to purchase the property. I accepted the offer on the property two and half weeks after being put on the market in January and the house completion was seven weeks later.
Alison, Apr 6, 2018

Sylvia rated Hills Residential 5 stars

Rebecca was very helpful, nice and polite. Lovely person! I would definitely recommend to anyone. Thanks for all your help!
Sylvia, Apr 3, 2018

Donna Watson rated Hills Residential 5 stars

Sarah was a huge help with my phone call to the office. With an enquirys to selling my property. She was extremely helpful, with how the process with yourselves worked, how many properties your estate agents deal with and what your team could do for me and passed me onto the sales team, who could help me sell my property. Charlotte can round to valuate my property can go through the sale procedure and costs. The pictures of property were taken and Leah did a fantastic job of the home brochure. Charlotte kept me updated consistently with phone calls and emails, with the visits and interest. And helped when i had a lot of trouble of getting in touch with and receiving no updates from the solicitor. A great asset to your team both Sarah and Charlotte. Huge thank you all so much and to all the ladies in the office too who helped with my calls, Abigail, Leah and Leanne. :)
Donna Watson, Mar 14, 2018

Josephine rated Hills Residential 5 stars

Very nice company to deal with and totally professional throughout.Communication was very good, being kept up to date at all stages through the process. Thank you to all the team.
Josephine, Mar 9, 2018

Daniel rated Hills Residential 5 stars

Sarah was first class throughout the whole process she was always approciable and understood my selling needs very well, I did previously use a larger well known estate agent before selling but clearly wished I'd used hills much sooner or in the first place herself and caterlina went above my expectations in helping myself and my family through the process
Daniel, Feb 23, 2018
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