Hills Residential - Privacy Policy

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Privacy Policy

Hills Residential is committed to protecting your privacy. This Privacy Policy forms part of our Legal Information and sets out how Hills Residential handles data which identifies you.


Information gathered and its use

We receive and store any information you enter on our website, or give us in any other way, or provided by you when giving us feedback.

We use your contact details to communicate with you. We may also use your information to send you offers and news about Hills Residential products and services. We may contact you by post, email, telephone or fax for these purposes. If you do not want to receive such communication you can opt-out at info@hillsresidential.co.uk. Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.


Enquiries

When you enquire on our website, you provide your name, address, email address and other contact details these are the details that we will use to respond to.


Cookies

On 26 May 2011, the rules about cookies on websites changed. This site uses cookies. Some of the cookies we use are essential for parts of the site to operate and have already been set. We also use Google Analytics, which uses cookies. You may delete and block all cookies from this site, but parts of the site will not work.

Cookies on this site and their purpose
Cookie Name Function
CMSSESSID* Cookies starting CMSSESSID are created by our Content Management System of choice, CMS Made Simple, to enable its functionality. These cookies are essential to the correct function of the website.
cookie_notice This is set when a visitor closes the cookie notice box to prevent it reappearing.
_ga This is the Google Analytics cookie, used by Google to anonymously track visitors to the website.

Site monitoring

When you use the site we anonymously record the details of the pages you look at. This data is not personally identifiable. We use this data to monitor site traffic and analyse paths customers take through our site which enables us to improve the service we provide. This information is only used by ourselves and is not passed to any other party.

We reserve the right to change, modify, add or remove provisions of this Privacy Policy. Any changes to this Policy will be shown here, and we recommend that you check this Policy again from time to time.


Place of processing

The personal information held by us is held on and processed by computers situated in the United Kingdom.


Security

We have security measures in place to protect our customer database and access to this database is restricted internally. However, it remains your responsibility:

  • to protect against unauthorised access to your log in details;
  • to close your registration and favourites screen when you are not using it.

Disclosure for legal reasons

We reserve the right to communicate such personal information as we hold to third parties which seek the disclosure of it, if we are requested to do so by law.


Links to third party sites

Our site contains links to other sites. Hills Residential is not responsible for the privacy practices, or the content, of those websites.


Data Protection Information

You can obtain further information about data protection laws by visiting the GOV.UK website at www.gov.uk/data-protection/the-data-protection-act

An agent you can trust

Fully qualified, professional estate agents

Andy Rogerson rated Hills Residential 5 stars

Leah was incredibly helpful and professional from the start. Communication which was key in this transaction was impeccable. Enquiries were answered promptly and in a way that was open and transparent.
Andy Rogerson, Feb 16, 2018

Lyndsey Henzell rated Hills Residential 5 stars

Couldn't recommend Leah enough. Couldn't do more for us if she tried. Absolutely outstanding customer service. Personalised, professional and support throughout. Truly above and beyond. Thanks Leah, you're a diamond!
Lyndsey Henzell, Feb 16, 2018

Amanda & Wayne Billing rated Hills Residential 5 stars

All the staff at Hills Residential were fantastic, especially Leah and Holly who helped with the buying and selling of our home. They were always there to help with every little detail, and reasurred us everytime we needed it, to help things run smoothly. I would highly recommend Hills Residential, as there is nothing we would fault them and their services on.
Amanda & Wayne Billing, Feb 16, 2018

Susie McG rated Hills Residential 5 stars

Charlotte saw a property and thought of us. This is true customer service and she had it spot on! It's been great having Charlotte on board! Andy was great at advising us on what we could afford and it turned out we could afford more! Very helpful at every stage.
Susie McG, Feb 16, 2018

RF rated Hills Residential 5 stars

Charlotte was very helpful and patient throughout the process and I would be happy to work with her again and recommend her.
RF, Feb 13, 2018

Debra Faram rated Hills Residential 5 stars

Everyone at hills has been professional, friendly and efficient from the start. I would like to mention Charlotte in particular. What started out as a straight forward smooth running sale turned quite stressful near the end. Charlotte was an absolute star and made sure we were kept in the loop throughout the whole process. I always felt better after speaking to her and cannot sing her praises enough. Thank you Charlotte!
Debra Faram, Feb 13, 2018
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